Refund & Returns Policy

We strive to ensure a smooth and efficient delivery process for all our customers. Please review our shipping policy below:

• Shipping Partner: We use BobGo, PUDO and Shiprazor a trusted shipping aggregator, to deliver orders across South Africa.
• Shipping Timeframes: Orders are typically processed within 1-2 business days and delivered within 3-5 business days, depending on your location.
• Shipping Costs: Shipping fees are calculated at checkout based on your delivery address and package weight.
• Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
• Delivery Issues: If you experience any delays or issues with your shipment, please contact our support team at hello@lushloxx.co.za.

Your satisfaction is our priority! We accept returns for defective or expired products. Please review our return guidelines:

• Eligibility for Returns: Products can be returned if they are defective, damaged, or expired upon arrival.
• Return Period: Returns must be requested within 7 days of receiving your order.
• How to Initiate a Return: To initiate a return, contact us at hello@lushloxx.co.za with your order number, product details, and a clear photo of the defect or expiry date.
• Return Process: Once approved, we will provide instructions on how to return the item. Return shipping costs may be covered depending on the nature of the defect.
• Refunds & Replacements: After inspecting the returned product, we will either issue a refund or send a replacement, based on your preference.

We appreciate your trust in LushLoxx and are committed to providing you with high-quality beauty products and exceptional service. If you have any questions, please reach out to our support team.