Terms & Conditions

LushLoxx is an online store based in South Africa, selling and shipping hair and beauty products nationwide. These terms apply to all users of the website, including browsers, customers, and content contributors.

• All orders are subject to availability and confirmation of payment.
• Prices are listed in South African Rand (ZAR) and include VAT where applicable.
• We accept various payment methods, including credit/debit cards and EFT, processed securely through third-party payment providers.
• LushLoxx reserves the right to refuse or cancel orders if fraudulent activity is suspected.

• We ship orders using BobGo, PUDO and Shiprazor our trusted shipping aggregator.
• Orders are processed within 1-2 business days and delivered within 3-5 business days, depending on location.
• Shipping fees are calculated at checkout and vary based on delivery location.
• Customers will receive tracking details once the order has been dispatched.

• We accept returns for defective or expired products. Returns must be requested within 7 days of receiving the order.
• To initiate a return, contact us at hello@lushloxx.co.za with your order details and proof of the defect or expiry.
• Refunds or replacements will be processed once the returned product has been inspected and approved.

• All products sold on LushLoxx are for external use only.
• Customers should read product labels, ingredient lists, and instructions before use.
• LushLoxx is not responsible for allergic reactions or adverse effects caused by product use.

• All website content, including images, logos, and text, is the property of LushLoxx and may not be copied or used without permission.
• Unauthorized use of our intellectual property may result in legal action.

• We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

• LushLoxx reserves the right to update or modify these terms at any time without prior notice.
• Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.